At Gateway Restoration, we understand that water damage can come out of nowhere, as recently seen when we had to restore an office after a water supply line leak. When we got the call, and the business owner explained what was going on, we knew they needed top-of-the-line water damage restoration Chandler AZ residents can rely on.
The hot water supply line had burst overnight, and by the time the employees arrived in the morning, water had flowed down through the ceilings, soaking office floors, walls, and even causing ceiling panels to collapse. We quickly put our team to work to restore the building and get operations back on track
It Started with A Water Supply Line Leak
A hot water supply line burst open and flooded the property all night long. The damage went on for hours because nobody was around to shut the water off. By morning, everything was soaking in water. Ceiling leaks, flooded hallways, bathrooms, and offices. Carpeted floors were soaked, moisture crept up the walls, and one bathroom ceiling was so full of water that its tiles were falling out.
The Steps We Took in the Process
Right away, we knew that this was going to be a very complex restoration, and we needed a plan. Here’s what we came up with:
1. Emergency Response and Safety Check
We shut off the water and made sure the building was safe to enter. Some ceiling panels had already collapsed, and others were sagging heavily with water. We cleared these hazards quickly.
2. Full Moisture Inspection and Damage Assessment
Our team used moisture meters and thermal imaging to detect water spread beyond what was visible. We found soaked carpets, saturated drywall, drenched insulation, and moisture trapped in floorboards and baseboards.
3. Water Extraction
We brought in our professional-grade extractors to remove standing water from all affected rooms, hallways, and offices. This included both upstairs and downstairs areas. Some rooms had several inches of water pooled across the floors.
4. Removal of Damaged Materials
We safely removed waterlogged ceiling tiles, damaged drywall, soaked insulation, and any flooring that couldn’t be dried and salvaged. We documented all materials for insurance purposes.
5. Drying and Dehumidification
Next, we set up high-powered air movers and commercial dehumidifiers throughout the affected spaces. Drying took several days, and we monitored progress daily, adjusting equipment as needed to speed up moisture removal.
6. Cleaning and Antimicrobial Treatment
To prevent mold growth, we cleaned all affected surfaces and applied antimicrobial solutions. This is especially important in office spaces where electronics and furniture are involved.
7. Structural Repairs and Restoration
Once the building was fully dried and cleared, we began the repair process. We replaced drywall, repainted walls, installed new ceiling tiles, and restored damaged flooring.
8. Final Check-Ups
After everything was restored, we walked through the entire building to ensure everything was back on track.
Get Help Fast with Gateway Restoration
If you’re facing water damage in your home or business, don’t wait. Fast action is the key to r restoring your space quickly and minimizing the damage. At Gateway Restoration, our experts are on call 24/7. We’re ready to give emergency service, are fully certified by the IICRC, and have been doing this for almost a decade!
We are locally owned and operated, so when you call us, you get a team that truly cares about your property. Call us today at (480) 990-4142, or schedule a free estimate online.
